Privacy Policy

Privacy Policy (UK)

With Animals in Mind (“we”, “us”, “our”) is committed to protecting your personal information. This privacy notice explains how we collect, use and store your data when you visit our website, buy from us, or book services.

1) Who we are

Controller: With Animals in Mind (trading name of [Your legal name / business name])

Email: [your contact email]

Address: [business address or “Available on request”]

If you have questions about this notice, email us at [your contact email].

2) What information we collect

We may collect:

Contact details: name, email, phone number, billing/delivery address

Booking & service info: appointment details, messages you send us, notes you ask us to keep

Animal-related info: your animal’s name, behaviour details, history you share (this may indirectly identify you)

Payment & order info: what you purchased, payment status, transaction references (we don’t store full card details)

Website usage data: IP address, device info, pages viewed, cookie data

3) How we collect it

When you fill out forms, book, buy, subscribe, or contact us

Automatically through cookies and similar technologies on our website

From our service providers (e.g., payment provider confirming payment)

4) Why we use your data (and our lawful basis)

We use your data to:

Provide services / fulfil orders (lawful basis: contract)

Manage bookings, support and customer service (contract / legitimate interests)

Send admin messages like receipts, booking confirmations or service updates (contract / legal obligation)

Marketing (lawful basis: consent or “soft opt-in” where permitted)

Improve our website and services (legitimate interests)

Accounts, tax, and legal compliance (legal obligation)

Guidance on what must be included in privacy information is set out by the ICO and UK GDPR transparency requirements.

5) Marketing

If you opt in, we may send you emails about offers, new sessions, courses, or updates. You can unsubscribe any time using the link in our emails or by contacting us.

UK rules for electronic marketing are covered by PECR (Privacy and Electronic Communications Regulations).

6) Special category data (sensitive info)

We don’t need sensitive personal data, but you might choose to share things that could be considered sensitive (for example, health-related info). If we ever need to process special category data, we’ll only do so where UK GDPR allows it, and typically with your explicit consent.

7) Who we share your data with

We may share your data with trusted service providers, such as:

Website/ecommerce platform ([e.g., Ecwid/Shopify/WooCommerce])

Payment processors ([e.g., Stripe/PayPal])

Email marketing platform ([e.g., MailerLite/Mailchimp])

Booking/video platforms ([e.g., Calendly/Zoom])

Accounting tools ([e.g., Xero/QuickBooks])

Analytics/advertising tools ([e.g., Google Analytics/Meta Pixel])

We only share what’s necessary, and we expect providers to protect your information.

8) International transfers

Some providers store or process data outside the UK. Where this happens, we use appropriate safeguards (such as adequacy regulations or approved contractual protections).

9) How long we keep your data

We keep personal data only as long as needed:

Orders & invoices: typically 6 years for UK tax/accounting records

Booking/service records: [e.g., 12–24 months after last contact] unless you ask us to delete sooner (where possible)

Marketing list: until you unsubscribe or we clean inactive contacts

10) Your rights

You have rights under UK GDPR, including:

Access your data, correct it, delete it (in certain cases)

Restrict or object to processing

Data portability (in certain cases)

Withdraw consent (where consent is the basis)

Complain to the Information Commissioner’s Office (ICO)

These are part of the UK GDPR “right to be informed” and related individual rights.

11) Cookies

We use cookies and similar tools to make our website work and understand how it’s used. [Link to your Cookie Policy / Cookie settings]. (If you use analytics or ad pixels, you’ll usually need a cookie banner with choices.)

12) Security

We use reasonable technical and organisational measures to protect your information, but no system is 100% foolproof (sadly, the internet is gonna internet).

13) Children

Our services and website are not intended for children under [13/16]. If you believe a child has provided us data, contact us and we’ll handle it appropriately.

14) Changes to this policy

We may update this notice from time to time. The latest version will always be posted here.

Last updated: 2 February 2026